PROFESSIONAL PARTNER SERVICES

Wintel & Virtualisation Specialists

Trusted Partners and Windows System Engineers for Wintel Platform

ESyn3rgy’s team of certified Windows system engineers/Wintel engineers have extensive experience in providing expert-level services for the Wintel platform. As Microsoft Gold Partners and Cloud experts, we work with vendors such as VMware, Microsoft and Citrix to design and implement tailored Wintel infrastructure projects. We offer analysis, implementation, support, and maintenance of Wintel-based servers to our partners remotely, on-premise, or within provisioned cloud service, covering servers, storage, networking and more.

Wintel Services include:

  • Wintel technical support, advice and guidance
  • Providing recommendations with respect to the aspects of Wintel Infrastructure, including performance, security, networking, and usability
  • Wintel Systems Analysis and Design
  • Installation and Implementation of Wintel Infrastructure
  • Working with your concerned departments or teams to fulfil change requirements, security, audit, and compliance
  • Issue Analysis
  • Assessment and Reporting
  • ESyn3rgy’s managed services cover Wintel system monitoring, operation, administration, upgrades, performance, capacity back-ups and technical expertise.

WINTEL & VISUALISATION

Wintel Capabilities

ESyn3rgy offer Wintel services throughout the UK, with specialist knowledge and experience of:

  • Virtualisation environments and technologies, such as Xen and VMWare, Microsoft Cluster
  • Network and server administration for UNIX/Linux and LAN/WAN
  • Directory management (AD, LDAP)
  • Creation and management of virtual machines and server configurations on networking, clustering DNS, SCCM, SMTP, SCOM, DHCP
  • Deploying firewalls and antivirus applications
  • Software and hardware recommendations, building, configuration, assessment, and upgrades
  • Microsoft Office 365 and Disaster Recovery

PROFESSIONAL WINTEL PARTNERS

Wintel Service Delivery and Assurance

Service Delivery

Our Wintel experts will continuously help you evaluate productivity and identify initiatives for service improvements pertaining to Wintel technical support. Close management of projects, proactively fixing any reliability issues, tracking service metrics, managing budgets, finding solutions to minimise operating costs and helping lead the complete team – ensures excellence at every interaction point that our partners have with us.

OLA & SLA Assurance

Together with our partners, we ensure that our Wintel engineers meet operational level agreements (OLAs) and service level agreements (SLAs) agree. This means that from the onset, we provide operational documentation to record a common understanding about services, priorities, responsibilities, and service guarantees.

Service Response

We know that many businesses are operating outside traditional working hours, and we will always agree a solution to carry out necessary work around a customer’s priorities. Our Service Desk monitor for critical messages and appropriate steps are put in place to resolve problems.

Discover the benefits of partnering with ESyn3rgy

Contact our Professional Partner Services team to find out how we can become an integrated part of your team with our Wintel expertise.

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Resources

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